When you place an order with Design Eero Aarnio, you agree to accept the following terms and conditions:
Making A Purchase
Design Eero Aarnio aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order. All prices quoted are in EURO (€) and include Value Added Tax (VAT) at 22%. We make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.
Orders are accepted at the sole discretion of Design Eero Aarnio and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through a secure web server. You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.
Shipping And Handling
Design Eero Aarnio only delivers within the EU. Please call for a quote and order by phone if you live in other areas. We apologize for the inconvenience. We use first and second class post or courier services as selected by the class of service option during checkout. NOTE! Please ask for special shipping for large product.
We endeavour to respond to all complaints within three working days. Please email firstname.lastname@example.org. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.
We want you to be 100% satisfied with your order. So if you are unhappy with your goods for any reason, you can return any item in its original condition, within 14 days of receipt for a replacement or a full refund. Except items which are produced according to the customer’s wishes. You also have the right to cancel your order within 14 working days without giving a reason and return the goods to Design Eero Aarnio for a full refund. Any refunds will be made within 30 days of cancellation. Returning costs are handled by the customer. Your statutory rights are not affected.